Privacy Policy

Last updated: [DD Month YYYY]
This Privacy Policy explains how Viraled (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit https://viraledeg.com/ or purchase our products. It is designed to meet the requirements of applicable data-protection laws in Egypt (including the Personal Data Protection Law), and other laws where applicable.

1) Who We Are (Data Controller)

Viraled is the controller responsible for your personal data processed through the Site.
Contact: privacy@viraledeg.com | [+20 xxx xxx xxxx] | [Business address, Egypt].

2) What Data We Collect

Identity & Contact: name, email, phone number, billing/shipping address.

Order & Payment: items purchased, order value, timestamps, payment method (we do not store full card numbers; payments are handled by our payment provider).

Account Data: login details, preferences, wishlists.

Technical Data: IP address, device type, browser, operating system, referring URLs, and approximate location (derived from IP).

Usage Data: pages visited, time on page, clicks, cart events.

Communications: your messages to us, support requests, reviews, photos you upload.

Cookies & Similar Tech: see Section 8.

3) Why We Use Your Data (Purposes & Legal Bases)

We process personal data only where we have a legal basis, such as:

Contract: to create your account, process and deliver orders, provide customer support.

Consent: to send marketing emails/SMS, to place non-essential cookies/analytics, to feature your uploaded photos/reviews. You may withdraw consent at any time (see Section 10).

Legitimate Interests: to run and secure our Site, prevent fraud, improve our products and user experience, and personalize content (balanced against your rights).

Legal Obligation: to comply with tax, accounting, consumer protection, and law-enforcement requests.

4) How We Use Your Data

Fulfil orders, manage deliveries, and provide after-sales support.

Personalize your experience (e.g., recently viewed, saved carts).

Communicate about orders, service updates, or policy changes.

Send marketing communications only if you opt-in (you can unsubscribe anytime).

Monitor, secure, test, and improve our Site and services.

Detect, investigate, and prevent fraud or misuse.

5) Sharing Your Data

We share data only as needed with trusted partners who act on our instructions:

Payment processors (to handle transactions securely).

Couriers/fulfilment partners (to deliver your order).

Hosting & IT providers (to operate the Site, email, and analytics).

Professional advisors and authorities where required by law.

We require recipients to protect your data and use it only for the specified purpose. We do not sell your personal data.

6) International Transfers

Some providers may be located outside Egypt. Where we transfer data internationally, we take appropriate safeguards (contractual clauses and technical/organizational measures) to protect your data.

7) Data Retention

We keep your data only as long as necessary for the purposes above:

Account/order records: typically up to 5–7 years (to meet legal and accounting requirements).

Marketing data: until you withdraw consent or your account becomes inactive for a reasonable period.

Support communications: as long as needed to resolve the request and for audit/security purposes.
When data is no longer needed, we delete or anonymize it.

8) Cookies & Similar Technologies

We use cookies to run the Site and understand how it’s used.

Strictly Necessary: required for the cart, checkout, security.

Analytics/Performance: to measure traffic and improve features (set only with consent where required).

Marketing/Personalization: to show relevant content or offers (consent-based).
You can manage cookies via the banner/settings on the Site or your browser.

9) Keeping Your Data Safe

We implement reasonable administrative, technical, and physical safeguards—encryption in transit (HTTPS), access controls, logging, backups, and staff training. No method of transmission or storage is 100% secure; we work to prevent and mitigate risks and will notify you and/or authorities of certain data incidents where required by law.

10) Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.

Rectify inaccurate or incomplete data.

Erase data (where no longer needed or where consent is withdrawn).

Restrict or object to certain processing.

Data portability (receive a copy in a usable format).

Withdraw consent at any time for marketing or non-essential cookies.
To exercise these rights, contact us at privacy@viraledeg.com. We may need to verify your identity.

11) Marketing Preferences

You will receive marketing only if you opt-in (e.g., newsletter box). You can unsubscribe via the link in our emails or by contacting us. Unsubscribing won’t affect essential service messages (order updates, security notices).

12) Children

Our Site is not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a minor provided data, contact us to delete it.

13) Third-Party Sites

Links to third-party websites/services (payment gateways, social media) are governed by their own privacy policies. Review those policies before providing personal data.

14) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version with a revised “Last updated” date. Significant changes may be notified by email or on the Site